Local. Affordable. Friendly. Storage.
Access Self Storage is a leading provider of secure and affordable self storage solutions across the Dallas, Texas area. We understand that your belongings are precious and deserves the utmost care. That's why we strive to offer a personalized and hassle-free storage experience for every customer.
Personal Storage
- Perfect for downsizing, organizing your living space, or storing seasonal items.
- Unit sizes range from small 5x5 storage lockers to extra-large 12x25 units to accommodate your specific needs.
Business Storage
- Ideal for businesses of all sizes, offering flexible and affordable storage solutions for documents, inventory, and office supplies.
- Secure and accessible 24/7, with convenient online bill payments and secure access.
Student Storage
- Designed specifically for students living in dorms or apartments with limited space.
- Smaller unit sizes and competitive rates make it a cost-effective solution for student storage needs.
What Sets Us Apart
- Local Management: We are proud to be a local business serving the Dallas community with personalized attention and expert advice.
- Secure Facilities: Our facilities are equipped with state-of-the-art security features, including gated access and 24-hour camera surveillance, to protect your belongings.
- Flexible Rentals: Choose the rental period and unit size that suits your needs, with no hidden fees or long-term commitments.
More Than Just Storage
At Access Self Storage, we believe in exceeding expectations. Our friendly and helpful staff are committed to providing exceptional customer service, offering assistance with packing materials, moving tips, and personalized recommendations. We also offer convenient truck rentals for your added convenience.
We are committed to
- Providing secure and accessible self storage solutions at competitive rates.
- Offering exceptional customer service and personalized attention.
- Maintaining clean and well-maintained facilities.
- Becoming a trusted partner in the Dallas community for all your storage needs.
Customer Service and Management
The reviews highlight issues with customer service and management at Access Self Storage. Some customers had negative experiences with employees, citing rudeness, unprofessionalism, and a lack of help with problems. One customer even wished that a particular employee would leave their job.
Communication and Service
There were also issues with communication and service. Some customers had trouble getting in touch with office staff, with one customer mentioning that none of the staff answered the phone and another customer having to drive to the office on a Saturday without anyone answering. Additionally, some customers had issues with handovers and staff not following through on commitments.
Quality and Safety
Despite these issues, some customers praised the cleanliness and safety of the facilities. They mentioned that the place was clean, well-lit, and had video cameras and a gated entrance for added security.
Reviews of Specific Employees
Some customers gave positive reviews of specific employees, including Mr. David and Mrs. Jenny, who were praised for their customer service and kindness. Others mentioned that Ms. Coleman and Mr. Dennis were helpful and friendly.
Complaints and Disputes
There were also some complaints and disputes about issues such as late fees, vehicle returns, and trailer drops. One customer had a problem with their vehicle not being turned in on time and another had difficulty returning a U-Haul truck.
Overall Experience
Finally, some customers had overall positive experiences at Access Self Storage, praising the staff, security, and low prices. They mentioned that they would definitely recommend the facility and have been satisfied customers for years.
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