Your Satisfaction is Our Top Priority!
Welcome to Top Value Storage, where we provide top-notch self-storage solutions at unbeatable prices. Our business is dedicated to catering to all of your storage needs, with three conveniently located facilities in Texas. Our facilities are situated in Killeen, Harker Heights, and Houston, ensuring that we can serve a wide range of customers.
At Top Value Storage, we take pride in offering affordable storage units that come in various sizes, from our smallest 5'x5' units to our largest 20'x30' units. Our Killeen facility boasts climate-controlled units, providing an extra layer of protection for your belongings. Our Harker Heights and Houston facilities offer non-climate controlled units, all of which are easily accessible and well-maintained.
We understand that moving can be a hassle, which is why we offer extra-wide aisles, enabling you to drive your car, truck, or trailer right up to the front of our non-climate controlled units. Our knowledgeable and experienced customer service staff are always available to answer any questions and facilitate all of your needs. We also supply boxes and packing supplies on-site for your convenience.
Our facilities are equipped with surveillance cameras, providing round-the-clock security for your peace of mind. We offer online rentals and reservations, online account management, and tenant protection plans, making your storage experience with us as seamless as possible.
At Top Value Storage, we are dedicated to ensuring your satisfaction. Our office hours are from 9:00 AM to 6:00 PM on Monday through Friday and on Saturday from 9 AM to 3 PM. If you need assistance selecting a storage unit that is right for you, please don't hesitate to contact us, and we will be happy to help you in making an informed choice.
Our Services
At Top Value Storage, we offer a wide range of services, including:
- Climate-Controlled Storage: Our Killeen facility offers climate-controlled storage units, providing an extra layer of protection for your belongings.
- Non-Climate Controlled Storage: Our Harker Heights and Houston facilities offer non-climate controlled units, which are easily accessible and well-maintained.
- Extra-Wide Aisles: We offer extra-wide aisles, enabling you to drive your car, truck, or trailer right up to the front of our non-climate controlled units.
- On-Site Packing Supplies: We supply boxes and packing supplies on-site for your convenience.
- Online Services: We offer online rentals and reservations, online account management, and tenant protection plans, making your storage experience with us as seamless as possible.
- 24/7 Security: Our facilities are equipped with surveillance cameras, providing round-the-clock security for your peace of mind.
- Experienced Customer Service: Our knowledgeable and experienced customer service staff are always available to answer any questions and facilitate all of your needs.
Overall Experience
The majority of reviewers had a positive experience at Top Value Self Storage in Houston, TX. Many praised the facility's great customer service, reasonable prices, and easy accessibility. The staff, particularly Ricky, were often commended for their patience, helpfulness, and willingness to go above and beyond to assist customers.
Cleanliness and Security
The facility was described as clean and well-kept, with many reviewers noting that it was a secure and convenient place to store their belongings. Some reviewers mentioned that there were cameras installed for surveillance, which gave them peace of mind knowing their property was safe.
Pricing and Services
Reviewers mentioned that the prices were very reasonable and affordable. Some even commented on the discounted prices available on the website for reserving a unit. The staff was also praised for being punctual and professional, making the rental process easy and efficient.
Customer Service
Many reviewers praised the customer service, stating that the staff was friendly, patient, and helpful. Ricky, in particular, was commended for being knowledgeable, understanding, and responsive to customer needs.
Negative Experience
However, one reviewer reported a negative experience, stating that their storage unit was broken into and their belongings were stolen. The reviewer suspected an inside job, as there was no forced entry or broken lock. This incident was an exception to the overall positive experience reported by most reviewers.
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