Moving Your World with Care
Who we are
PEP Move is a leading provider of white-glove shipping, moving, and delivery services in the United States. We specialize in moving and handling sensitive, heavy, and oversized equipment for both businesses and consumers. Our team of experienced professionals will ensure your belongings are transported safely and efficiently from point A to point B.
Office Equipment Moving Services
We understand the critical importance of efficient and reliable office equipment installations, moves, and returns. Our comprehensive services include:
- Copier moves and installations
- Printer and imaging equipment handling
- Secure transportation and storage of computers, servers, and other electronics
- Complete management of office equipment lease returns
Medical Equipment Moving Services
We have extensive experience in moving and handling sensitive medical equipment, including:
- Patient beds
- Imaging equipment (X-ray machines, ultrasound machines)
- Operating tables and examination tables
- Critical care equipment and medical furniture
IT & Telecom Equipment Moving Services
We handle the safe and secure movement of your IT and telecom equipment, including:
- Servers and network hardware
- Network cables and switches
- Telephones and communication systems
- Data storage devices
Additional Services
- Warehousing and warehousing services
- Technical support for equipment installation and setup
- Reverse logistics solutions for unwanted or unused equipment
What sets us apart
- Expertise in diverse verticals: We have extensive experience in handling specific equipment types, including medical, technological, and office equipment.
- Customer-centric approach: We prioritize clear communication, damage prevention, and efficient service delivery.
- Trained and experienced team: Our staff is highly skilled and undergoes continuous training to handle your equipment with the utmost care.
- Tailored solutions: We work with you to create a customized plan that meets your specific needs and budget.
Poor Work Environment and Treatment
Many reviewers have expressed their dissatisfaction with Pep Movers, citing a poor work environment and treatment of employees. Several reviewers have been fired without legitimate cause, despite being model employees. One reviewer was laid off after receiving a small bonus just a week prior, and another was blindsided and not compensated fairly. The company's owner and management have been described as creating stressful and uncomfortable situations, with a lack of clear direction and communication. The work environment is said to be unprofessional, with a focus on appearances rather than internal issues.
Delivery Issues
Multiple reviewers have experienced significant delays in delivery, with one reviewer waiting over four weeks for an item. The customer service team has been described as unhelpful, responding with attitude and rudeness. The company's delivery team has been criticized for being unprofessional and unresponsive.
Unprofessionalism and Negativity
Several reviewers have been subject to unprofessional behavior from employees, including being spoken to rudely and being treated unfairly. One reviewer had a truck driver dump boxes in the mud and refuse to help, while another was told to lie to customers. The company's lack of organization and professionalism has been highlighted, with reviewers citing a culture of politics and favoritism.
Positive Experiences
Despite the widespread negative experiences, a few reviewers have had positive interactions with Pep Movers. Two reviewers praised the professionalism and helpfulness of the moving team, while another reviewer appreciated the company's ability to complete complex moves. One reviewer even gave a 5-star review, citing the team's respectfulness and helpfulness.
