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A Commitment to Excellence in Moving Services
All Star Van Lines emerged in 2019 with a purpose: to revolutionize the moving experience. While we're a young company, our team boasts extensive industry experience, ensuring your relocation is smooth, efficient, and stress-free. We believe in meticulous planning, meticulous execution, and unmatched customer service.
What Sets Us Apart?
Our philosophy revolves around transparency, efficiency, and ultimate customer satisfaction. We offer:
- Free Material Removal and Cleaning Services: We take the extra step to ensure your new space is pristine and your belongings are handled with utmost care.
- Guaranteed NOT TO EXCEED pricing: We provide accurate estimates upfront, eliminating unpleasant surprises.
- Detailed Inventory Tracking: Every item is meticulously labeled and tracked throughout the move, offering peace of mind.
- Climate-Controlled Storage: Your belongings are stored in secure, climate-controlled facilities, protecting them from the elements.
- Experienced and Professional Movers: Our team undergoes rigorous training and background checks, ensuring your move is in safe hands.
Local Moves
- Residential and office relocations.
- Accurate and efficient packing and unpacking services.
- Furniture protection and handling.
Long Distance Moves
- Specialized planning and organization.
- Accurate cost estimation and transparent pricing.
- Detailed tracking and communication throughout the journey.
Additional Services
- Apartment and office moves.
- Large house moves.
- Free 30-day storage included for all moves.
Our Mission
At All Star Van Lines, our mission is to redefine your moving experience. We want to make the process enjoyable, stress-free, and seamless. We value open communication, meticulous attention to detail, and genuine customer care. Let us be your trusted partner in your next moving journey!
Exceptional Service and Poor Coordination
The reviews for All Star Van Lines are overwhelmingly positive, with multiple authors praising the company's exceptional service, professionalism, and attention to detail. The crew is described as amazing, polite, and efficient, with one reviewer mentioning that they even walked through the entire house with the owner to provide a quote. The team is lauded for their prompt arrival, careful handling of furniture, and thorough preparation for the move.
On the other hand, one reviewer had a disastrous experience with the company, describing the move as one of the worst they could have imagined. The reviewer complains about poor packing, careless handling, and broken items, including an antique lamp, furniture, and tools. The reviewer also expresses frustration with the company's lack of ownership of the mistakes and their inadequate response to the issues.
DETAILS OF THE POOR EXPERIENCE
- The reviewer mentions that the team was poorly coordinated and threw things in boxes in random fashion.
- The team took poorly packed boxes and loaded them onto the truck in a similarly careless manner.
- Multiple items were broken, including an antique lamp, furniture, and tools.
- The reviewer was forced to unpack and discover a number of issues, including careless packing, broken items, and missing goods.
- The company's response to the issues was unsatisfactory, with the reviewer feeling that the company was moreinterested in making excuses than taking responsibility for their mistakes.
