Excellence in Self Storage
Mission: Delivering Excellence in Self-Storage
U-Stor-It is dedicated to empowering individuals and businesses with accessible, secure, and affordable self-storage solutions across California, Illinois, and Indiana. With over 20 locations, we pride ourselves on providing a seamless and personalized self-storage experience.
Self Storage Solutions for Every Need
Our diverse range of storage options cater to various needs, including:
- Business Storage: Securely store documents, inventory, and office supplies.
- Vehicle & Boat Storage: Keep your prized possessions safe and dry.
- Climate Controlled Storage: Maintain the ideal temperature for sensitive items like electronics, furniture, or artwork.
- Drive-Up Storage: Access your belongings with ease through convenient ground-level units.
- Indoor Storage: Enjoy extra protection for valuables in our spacious and secure indoor spaces.
More Than Just Storage
At U-Stor-It, we believe in going beyond just providing storage space. We offer:
- Flexible Accessibility: Enjoy convenient gate and access hours to accommodate your schedule.
- Online Management: Rent, manage, and pay for your unit online for ultimate convenience.
- Exceptional Customer Service: Our friendly and knowledgeable staff are always ready to assist you.
Why Choose U-Stor-It?
Our commitment to excellence is reflected in:
- Clean and Secure Facilities: We prioritize cleanliness and implement state-of-the-art security measures to safeguard your belongings.
- Variety of Unit Sizes: Choose the perfect unit size to perfectly fit your storage needs.
- Competitive Rates: We offer affordable prices with flexible payment options.
- Convenient Amenities: Enjoy amenities like online bill payment, drive-up access, and helpful resources like packing materials and moving tools.
Experience the U-Stor-It Difference
Don't hesitate to contact us to learn more about how U-Stor-It can help you maximize your storage space and keep your belongings safe and secure.
Temperature Control and Staff
Some customers have praised the storage facility for its staff, mentioning that they are "terific" and provide excellent customer service. However, others have experienced issues with temperature control, with one customer describing it as "SO COLD" and another saying it's "prohibitively cold."
Employee Performance
Several customers have commended the staff, particularly Maria, for their helpfulness, patience, and kindness. One customer mentioned that Maria explained the rental process in full detail, while another praised her customer service as "very caring and inviting." However, another customer had a negative experience with staff, citing miscommunication and a sense of hostility.
Cleanliness and Security
Some customers have mentioned that the facility is "very clean" and has cameras "everywhere, " implying that security is a top priority. However, one customer had an issue with the cleanliness of the bathroom, which was locked during non-business hours.
Pricing and Customer Service
A few customers have mentioned that the pricing is "very reasonable, " but one customer felt misled by a false advertisement claiming that the first month was free. Another customer was charged incorrectly after leaving the facility, leading them to label the company as "bad people."
Overall
The reviews suggest that the storage facility has a mix of strengths and weaknesses. While some customers have praised the staff and cleanliness, others have experienced issues with temperature control and pricing. It appears that the facility has a dedicated team, but there may be room for improvement in certain areas.
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