Your Storage Solution, Simplified.
When you choose Budget Van Lines for your home or office move, you're not just getting a moving company; you're getting a dedicated team of experts who will guide you through every step of the process. From the initial booking to the final delivery, our agents and dispatchers are there to ensure a smooth and stress-free experience. And we don't stop there - we encourage you to share your feedback with us after the move, so we can continue to improve and redefine what it means to be a quality moving broker.
As one of the nation's largest moving brokers, licensed by the U.S. Department of Transportation, Budget Van Lines has a vast network of over 100,000 trucks and 500 motor carriers across the country. This allows us to arrange full-service moving at self-service prices, saving you up to 50% off the carrier's normal rates.
Our Mission
At Budget Van Lines, our mission is to provide top-notch service and support throughout your entire relocation process. Our team of moving consultants is dedicated to exceeding your expectations and making your move as hassle-free as possible. We are committed to consistently delivering excellent service and value your feedback as a tool to help us continuously improve.
How We Work
Every day, thousands of trucks are on the road, making deliveries and pickups of household goods across the country. Many of these trucks will continue to their next destination unfilled. Our affiliates notify us of the location of these unfilled trucks and the promotional discounts they are offering. Our central database system enables our agents to match your move with these discounts, passing the savings onto you.
Please note: We do not transport an individual shipper's household goods directly. Instead, we arrange for transportation of household goods by an FMCSA-authorized household goods motor carrier, whose charges will be determined by its published tariff. We are not a motor carrier authorized by the Federal Motor Carrier Safety Administration.
Services Offered
- Full-Service Moves: Our full-service moving options allow you to sit back and relax while our team of experts handles every aspect of your move, from packing and loading to delivery and unloading.
- Household Moves: Whether you're moving across town or across the country, we have the expertise and resources to make your household move smooth and stress-free.
- Corporate Relocation: We understand that moving a business can be a complex and time-consuming process. Our team of experts will work with you to ensure a seamless transition for your business, while keeping an eye on the bottom line.
- Moving 101: Our simple tutorials will guide you through the moving process, from preparing for your move to packing the right way.
Red Flags and Warnings
Multiple reviewers have shared alarming experiences with this company, highlighting their dishonest practices, poor customer service, and aggressive sales tactics. The common theme among their reviews is the company's failure to provide accurate quotes, disclose their true nature as a brokerage, and poor treatment of customers.
Beware of Brokering
Reviewers have mentioned that the company acts as a broker, not a moving company, which means they provide your contact information to other moving companies, leading to an influx of unwanted calls, texts, and emails. Some reviewers have even reported receiving spam calls and emails from other companies.
Unreliable and Dishonest
The company has been accused of not providing quotes, misquoting, and changing their prices once a contract is signed. They have also been known to disconnect customers who are not willing to agree to their terms.
Poor Customer Service
Reviewers have described poor customer service, including pushy and aggressive sales tactics, and a lack of accountability. They have also mentioned that the company is unwilling to listen to concerns or address issues.
Multiple Companies with the Same Structure
One reviewer has pointed out that the company has multiple names, including United ONE Van lines, which is designed to confuse customers and make it difficult to track their reviews.
SCAMS and Fraud
Multiple reviewers have used strong language to describe their experiences, calling the company "scammers" and "fraudsters." They have also mentioned that they have received poor service and poor treatment.
