Storing your belongings with ease, so you can focus on what matters
Your Reliable Self Storage Solution in Salem, Oregon
Lock & Go Storage provides secure, affordable self storage solutions for residents and businesses in the Salem area. We understand the need for flexible and accessible storage options, which is why we offer a wide range of unit sizes and amenities to fulfill your diverse storage needs.
Why Choose Lock & Go Storage?
At Lock & Go Storage, we prioritize your convenience and peace of mind. Here's what sets us apart:
- Online Management: Manage your account entirely online, from choosing a unit size and making payments to setting up your account and gate codes.
- Secure Access: Our automated gates are accessible from 7am to 7pm every day, ensuring convenient access to your belongings.
- Robust Security: Every unit is individually locked and our property is constantly monitored by security cameras for ultimate peace of mind.
- Friendly Support: Our responsive customer service team is available via email, phone, and text to address your inquiries and ensure a smooth storage experience.
Residential Storage
- Secure and affordable storage for household belongings, furniture, and personal items.
- Various unit sizes to accommodate different storage needs, from small studios to large houses.
- Flexible rental options to suit your moving and storage plans.
Commercial Storage
- Dedicated storage solutions for businesses of all sizes.
- Secure and efficient storage for extra inventory, equipment, and supplies.
- Custom storage packages to meet your specific business needs.
Specialty Storage
- Dedicated parking space for small watercraft, motorcycles, ATV's, and other small vehicles.
- Secure and convenient storage for large furniture, appliances, and other items during moves, renovations, or downsizing.
- Seasonal storage solutions for sports equipment like surfboards, snowboards, and golf clubs.
Get Started Today!
Finding reliable and affordable storage in Salem doesn't have to be stressful. Choose Lock & Go Storage for a seamless and stress-free storage experience. Get a size estimate, choose your unit size, and get started online today!
Poor Storage Experience
The storage facility has received criticism for its poor maintenance and customer service. Two reviewers, Justin Simpson and Thomas Simpson, reported discovering mice infestations and condensation issues in their units, resulting in damaged belongings and financial losses. The management's response to these issues was unhelpful and unprofessional.
Issues with Units
The reviewers mentioned that the units were prone to mold and mildew, and the top of the units created an environment conducive to moisture accumulation. This led to the destruction of valuable items, including high-end sporting equipment and an antique dresser.
Unprofessional Management
The management's response to customer complaints was unhelpful and dismissive. They refused to take responsibility for the faulty units and instead blamed the customers for the issues. Threatening voicemails and demands to clean up mouse feces and dead mice were also reported.
Billing Issues
Justin Simpson also experienced billing issues, including late fees, despite being enrolled in autopay. The management's website did not store his card information for autopay, leading to further inconvenience.
Positive Experiences
On a more positive note, several reviewers praised the storage facility's convenient location, cleanliness, and security features. The online reservation process was easy, and the units were fully insulated with 24/7 surveillance.
Praises for the Owner
Eva Sergeant and other reviewers commended the owner, Don, for his kindness, knowledge, and helpfulness. They appreciated the peace of mind provided by the facility's security features and competitive pricing.
